1. ORDERING AND PAYMENT
Once you give us the final decisions on your hire outfit/s (which tartan, jacket style, colours. sizes etc), we check availability and let you know either that all is available, or what options there are if your initial selections cannot be filled.
The booking is usually confirmed in one of the following ways:
If you have ordered and paid in full online:
. we will get back to you to confirm that the items you ordered are available (or offer alternatives if not)
If we have invoiced you after discussions and confirmation of availability, we will:
. EITHER: ask for payment of a bond/booking fee (approx. 20%) fully refunded once all items are returned undamaged)
. OR: ask for immediate payment of a percentage (eg, 50%) as a deposit
. in these cases, payment of the full cost must be completed well before the date needed, we will specify the exact date when full payment must be completed.
Note that the total cost includes hire of your outfit(s) PLUS a courier fee of $65 per outfit, this covers both delivery and return.
Arrangements can be made to hire individual items eg, only a kilt, or only a jacket & vest etc - contact us to discuss.
2. DELIVERY AND RETURN
Hires are dispatched some days before the date needed eg, for a Saturday event we try to dispatch on the Monday before. If you need a different dispatch schedule, please consult with us to see what is possible. Tracking details are sent to you on dispatch.
Each outfit comes in a suit folder, with pockets to hold other items (shoes, sporran etc). For groups, each folder is named. Also included is a return address label (essential to use this so the courier knows we have prepaid the return cost); and Dressing Instructions to help those who do not wear Highland dress often.
When your event is over, pack items back into the suit folder, attach the return label, and drop it off at any NZ Couriers depot - you can check locations on their website at: https://www.nzcextras.co.nz/nearestlocation/
NOTE 1: You cannot get NZ Couriers to collect the folder/s from you for return; our arrangement for hire return is for the client to take it to a NZ Courier depot.
NOTE 2: Please drop the outfit/s at the courier for return on the first working day after your event as items are needed for other hires.
You can arrange to pick up and return outfits in person if preferred (in which case of course we do not charge a delivery/return fee).
